Tap 🚀 Start Ride when you are physically beginning the journey.

• You can only start up to 1 hour before the scheduled departure time — tapping too early shows a countdown
• Ride status → DEPARTED
• No new bookings can be accepted
• All confirmed passengers receive a departure notification
• The group announcement is deleted

Tap ✅ Complete Ride after arriving at the destination.

• Ride status → COMPLETED
• All confirmed passengers' bookings → COMPLETED
• Both you and all confirmed passengers receive a rating prompt
• The bot asks: "Would you like to post another ride?" — tap 🚗 Yes or ❌ No, Thanks

Available at any point before departing. If you have passengers, select a reason:

• 🔧 Vehicle issue  |  📍 Route change  |  🏠 Personal reason  |  ❌ Other reason

All pending and confirmed passengers are notified. Their bookings → CANCELLED BY DRIVER. Group announcement is deleted.

Ensure you are messaging the bot in a private chat, not in a group. Find the bot by username, open a private chat, and send /start.

Your Telegram account may not be linked yet. Send /start to the bot to authenticate and create your account.

Your account remains active, but you will be re-prompted every 7 days. Accept the Terms to gain full access to all features.

Only users with the Driver or Both role can post rides. Contact your community admin to request a role upgrade.

You can only have one ACTIVE or FULL ride per direction at a time. Go to My Rides, complete or cancel your existing ride in that direction first, then post a new one.

The repost guard checks whether you have an ACTIVE or FULL ride in the same direction as the ride you are trying to repost. Cancel or complete your current ride first, then tap 🔄 Repost again. This applies to old Repost buttons visible in your Telegram chat history too.

The system requires departure times to be in the future. Check that you entered the correct date and time (including AM/PM).

Type the name and select "Use '[your text]'". Your location will be saved as a pending hub and is immediately usable. An admin will review and approve it for the wider community.

Conflict checks are direction-specific. You cannot post a home-to-work ride while you have a PENDING or CONFIRMED booking on another home-to-work ride as a passenger (same rule for work-to-home). However, you can drive home-to-work while holding a work-to-home passenger booking. To resolve: cancel the booking in the same direction first, then post your ride.

Your session may have timed out (30 minutes of inactivity resets all flow state). Tap 🏠 Menu to return to the main menu, then start the post-ride flow again. Complete the full flow in one sitting to avoid this.

The group announcement is sent asynchronously — allow up to 30 seconds. If it still does not appear, the bot may have lost access to the group topic. Contact your community admin to verify the bot's group permissions.

Departure time can be changed on any ACTIVE or FULL ride using ✏️ Edit Time from the main menu (new time must be ≥ 15 minutes in the future). All confirmed passengers are notified and can choose to keep or cancel their booking. Route cannot be changed after posting — cancel and repost using 🔄 Repost (pre-fills all original details). To adjust the available seat count, use 📢 Re-announce — it lets you enter a new count before reposting.

Open the main menu — instead of opening a single card, the bot shows a ride picker listing each active ride with its direction and a live pending-request count. Tap the one you want to manage; everything from there (passengers, pending requests, starting/cancelling, editing time) applies only to that ride. With just one active ride, the picker is skipped and the bot opens its card directly.

Yes. The "one active ride per direction" rule only blocks a second ride in the same direction. As long as you have fewer than 2 active rides, your ride's management card shows 🚗 Post a Ride and 🔄 Repost [other direction] shortcuts so you can post the return leg without cancelling your current ride. 🔄 Repost pre-selects the opposite direction for you and is hidden for "Other"-direction rides.

All seats are taken. Check back later — if a confirmed passenger cancels, the ride reopens. You can also search for alternative rides.

Three reminders have been sent to the driver at 15, 30, and 45 minutes. If they still do not respond, the booking stays pending — there is no automatic expiry. You can cancel the booking manually and look for another ride.

Cancellation is only possible while the booking is PENDING or CONFIRMED and the ride has not yet DEPARTED. Once the ride has departed, bookings are locked.

Your booking was likely auto-cancelled because the driver accepted another passenger that filled the last seat — your pending request was automatically withdrawn. You will have received an "ℹ️ Booking Request Withdrawn" message. You are free to book a different ride.

Yes. You may have multiple pending requests open simultaneously across different rides. Once a driver confirms one and it fills the last seat, any other pending requests on that same ride are automatically cancelled. You can hold only one confirmed booking per ride at a time.

Ratings are only available after the ride status is COMPLETED. If the driver has not tapped "Complete Ride," the rating prompt will not appear. Auto-completion occurs 2 hours after departure if the driver does not manually complete.

Currently, the rating prompt is only shown once immediately after ride completion. If skipped, the option does not reappear. Contact your admin if you need a rating reopened.

Yes. Ratings are per-ride, not per person. Each completed ride is an independent rating opportunity.

Tap 🔕 Unfollow on any alert notification from that driver. The button is embedded directly in the alert message — no menu navigation needed. The unfollow takes effect immediately.

Go to My Profile → 🚘 My Vehicle. You will see all saved vehicles and can add new ones (up to 3) or remove existing ones individually.

Plate numbers must be unique. If you believe it is an error, contact your admin to resolve the conflict.

Remove one existing vehicle first (via My Profile → 🚘 My Vehicle → 🗑️ Remove), then add the new one. Alternatively, adding a vehicle during the ride-posting flow while already at the 3-vehicle limit automatically replaces your oldest saved vehicle.

Your Telegram profile data (name, photo, handle) is refreshed automatically the next time you send /start to the bot.

No — drivers cannot remove followers directly. A follower can remove themselves by tapping 🔕 Unfollow on any favorite driver alert notification they receive from you.

You can only start a ride within 60 minutes of the scheduled departure time. If you tap too early, the bot shows a countdown ("You can start the ride in X hours Y minutes"). Tap again once the countdown has elapsed.

No. FULL rides do not appear in search results and new requests are blocked. Seats become available again if: (a) you remove a confirmed passenger, (b) a passenger cancels their own booking, or (c) you use 📢 Re-announce and enter a higher seat count. Option (c) only works if your ride's total seat count still has room — if all your seats are already reserved by in-app bookings, use 🚘 Update Total Seats instead. In all cases the ride automatically returns to ACTIVE and the group announcement refreshes.

Now yes — tap 🚘 Update Total Seats (same screen as 📢 Re-announce). A seat held informally outside the app was never tracked by the system, only reflected as a lower total on your ride. Edit Seats and Re-announce can only redistribute seats within that existing total, not raise it — so once your in-app seats filled up, there was no way back. 🚘 Update Total Seats corrects the total itself, up or down.

Yes. Removing a passenger triggers an automatic group post refresh — the old announcement is deleted and a new one is posted showing the updated seat count. No manual re-announce is needed.

No action needed. When a passenger taps ❌ Cancel Booking on the time-change notification, their booking is cancelled automatically and their seat is freed back to your ride.

Once the limit is reached, the 📢 Re-announce button disappears. Your options: (1) leave the ride as-is and wait for passengers to find it through search, or (2) cancel and repost — the 🔄 Repost shortcut pre-fills all original details.

Tap 📢 Re-announce and enter the new (lower) available seat count when prompted. Enter 0 to mark the ride FULL, remove the group post, and close it to new bookings entirely.

The driver changed the departure time for your confirmed booking. Tap ✅ Keep Booking to stay on the ride at the new time, or ❌ Cancel Booking to cancel immediately and search for another ride. There is no deadline — you can tap either button at any time before the ride departs.

The driver manually removed you from their ride. Your seat was freed and you are free to book a different ride. If you believe the removal was in error, reach out to the driver directly — their Telegram handle appears in your original booking confirmation.

Not a bug — the expiry scheduler runs every 30 minutes. Within the next cycle (at most 30 minutes) the ride will be marked CANCELLED and you will receive a "Ride Did Not Push Through" notification. No action needed.

The driver never started the ride and the scheduled departure time has passed. The system automatically expired the ride and cancelled all active bookings. You only receive this if the departure was within the last 2 hours — beyond 2 hours, no notification is sent.

No. Seat count is fixed at the time of booking. To change it, cancel your current booking and submit a new request — subject to availability.

Every DM notification — for drivers and passengers alike — now shows a direction line (🏠 Home → Work or 🏢 Work → Home) directly under the title, e.g. "🚫 Booking Cancelled / 🏠 Home → Work." This covers cancellations, completions, rating prompts, departure alerts, declines, expirations, reminders, removals, and withdrawals, so you can immediately tell which ride or booking each message refers to.

Hub approvals are done manually by admins. Your suggested hub is usable on your rides immediately, even while PENDING. Contact your admin if you need it promoted to ACTIVE urgently.

Yes. Type the same landmark name when prompted. The system detects the rejected hub and automatically re-queues it for admin review (status changes from REJECTED back to PENDING).

You may have blocked the bot on Telegram. Open the bot's profile, scroll down, and unblock it. You can also try sending /start again.

Departure reminders are sent once per ride approximately 30 minutes before the scheduled departure. If the scheduler ran slightly late or the ride was modified close to that window, the reminder may have been skipped. This is a best-effort notification — always verify departure time from your booking confirmation.